Swiftcert Training

Customer Service

9 Modules 75 Minutes CPD Approved

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

£25 + VAT

Developing Good Employee Relations

7 Modules 45 Minutes CPD & IIRSM Approved

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

£25 + VAT

Developing Teamwork

4 Modules 30 Minutes CPD, IIRSM & ILM Approved

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

£25 + VAT

Disciplinary Procedures

5 Modules 45 Minutes CPD Approved

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

£25 + VAT

Developing A Workplace Mental Health Policy

2 Modules 20 Minutes CPD & IIRSM Approved

When people have good mental health, they are more likely to fulfil their potential. That means they enjoy work and cope easily with work situations. They have a happy family life and good social relationships.

This course covers the steps that organisations should consider when developing and implementing a comprehensive workplace Mental Health Policy.

£25 + VAT

Drug and Alcohol Awareness

8 Modules 80 Minutes CPD, IIRSM & Institute of Hospitality Approved

This course is intended to provide you with the information you need to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.

£25 + VAT

Display Screen Equipment Awareness

9 Modules 50 Minutes IIRSM & IOSH Approved

This course is aimed at users of display screen equipment, or DSE as it's often called.

DSE is a term that covers a wide range of equipment. If DSE equipment like this is not set up correctly, users are at increased risk from certain disorders. As an employee, you share the responsibility to keep people safe at work. That means undergoing relevant training and ensuring that rules are followed.

£25 + VAT

Effective Delegation

9 Modules 110 Minutes CPD Approved

This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...

£25 + VAT

Environmental Awareness

7 Modules 60 Minutes

This online course aims to increase your awareness of major environmental issues and provide an introduction to environmental management systems. It starts by defining important terms and identifying key issues the world is facing.You’ll learn about environmental impacts, and the course will look at the issue of global climate change. There’s also information on environmental laws and corporate and personal responsibilities.The course covers waste management, water resource management and oil storage.

£25 + VAT

Equality, Diversity and Discrimination

10 Modules 70 Minutes

In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

£30 + VAT

Facebook for Business

4 Modules 30 Minutes

This Facebook for Business course will give you an overview of how to use Facebook to enhance your business offering and online presence. It starts by examining its history and its phenomenal growth. You will learn how to set up and optimise your page and also how you can make your content much more engaging for your followers. It looks at advertising, designing and building your ad content and finally how to test, track and evaluate your ad campaigns using key metrics.

£25 + VAT

Introducing GDPR

5 Modules 60 Minutes CPD Approved

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing.

Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report

£25 + VAT

Instagram for Business

3 Modules 40 Minutes

The course covers the history of Instagram to help you understand how it’s become such a powerful tool for generating sales, reaching new audiences and building brand awareness. In addition to this you will learn how to set up an account and build and optimise a Business Profile.

£25 + VAT

Introduction to AI Prompt Engineering

5 Modules 45 Minutes

This short course provides you with an introduction to AI. The course starts by explaining what is meant by AI prompt engineering and its purpose, showcasing its value and importance across various sectors. It then looks at how AI has evolved over time. After that, it covers the four key components which, when used together, create effective AI prompts and then the course smoothly moves on to the area of prompt optimisation. Next, the course turns to the importance of prompt evaluation and then concludes with a look at emerging and future trends and technologies in the field.

£25 + VAT

Introduction to AI

8 Modules 30 Minutes

The course starts by explaining what AI is, along with a brief description of its history. It explores the different types of AI, key concepts in the field, and how AI is being applied in real life across various sectors.

The course works through the entire AI development process, starting from the definition of the problem through to the deployment of the solution. This is then followed by a look at the various tools and technologies that power AI development. Next, it covers the ethical implications and considerations in the field, and finishes by looking into the potential future of AI.

£25 + VAT

Introduction to Generative AI

5 Modules 35 Minutes

This short course provides you with an introduction to generative AI. It starts by explaining what Generative AI is and why it’s so impactful in today’s world. It covers the history and evolution and also the innovations through time of AI. The course looks at different models and touches on how it can generate new content with some real life examples. Finally we take a look at how the future could be impacted by AI and the technology surrounding it.

£25 + VAT

Leadership Skills

6 Modules 90 Minutes CPD & ILM Approved

A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role.

£35 + VAT

LinkedIn for Business

5 Modules 40 Minutes

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.

£25 + VAT

Managing Meetings

6 Modules 60 Minutes CPD Approved

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.

It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise.

Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

£25 + VAT

Managing Occupational Health and Wellbeing

8 Modules 90 Minutes CPD Approved

This course explains the key elements, procedures and activities involved in successful Occupational Health and Safety Management in the workplace. The course show how professional Occupational Health and Safety Management benefits individuals and organisations.

£25 + VAT

Managing Sickness and Absence

3 Modules 30 Minutes CPD Approved

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

£25 + VAT

Mental Health Awareness

3 Modules 25 Minutes CPD Approved

This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions. As well as providing some practical advice on how you can work effectively with those affected by these conditions.

£20 + VAT

Mental Health First Aid

7 Modules 90 Minutes CPD and Gatehouse Awards Approved

Mental Health First Aid teaches participants how to notice and support individuals who may be experiencing mental health issues or exhibiting the signs of substance use in a work environment. They are also taught how to connect those people with appropriate help from fellow employees, community resources or healthcare professionals.

£25 + VAT

Modern Slavery

3 Modules 40 Minutes

This course covers the main aspects and concerns over modern slavery, particularly in the UK. It goes into the movement, harbouring and recruitment of adults and children with example case studies. You will discover who’s vulnerable to human trafficking and the subject will be discussed from a victim’s perspective top show the devastation that can occur from such an act. Finally you will be shown contacts and charities that can help if support is needed.

£25 + VAT

Objective Setting

3 Modules 30 Minutes CPD Approved

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

£25 + VAT

Negotiation

4 Modules 45 Minutes CPD Approved

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

£25 + VAT

Presentation Skills

6 Modules 55 Minutes CPD Approved

Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

£25 + VAT

Preparing for a Job Interview

2 Modules 20 Minutes CPD Approved

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

£25 + VAT

Principles of Communication

7 Modules 75 Minutes CPD Approved

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

£20 + VAT

Problem Solving in a Workplace

3 Modules 30 Minutes CPD Approved

This course covers a range of problems that occur in the workplace- and how they can be recognised, controlled and solved. You’ll learn about the three main areas in which problems occur and how personalities can clash because of poor communication and differences of opinion. There will be information on how issues can be solved in a professional manner and finally discuss arbitration, negotiation and compromise which can bring resolution to the workplace making it a better environment for everyone.

£25 + VAT

Project Management

6 Modules 90 Minutes CPD Approved

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful. This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

£25 + VAT

Sales Skills

9 Modules 120 Minutes CPD Approved

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting.

It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

£25 + VAT

Search Engine Optimisation for Business

6 Modules 80 Minutes CPD Approved

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.

£149 + VAT

Sexual Harassment in the Workplace

8 Modules 55 Minutes CPD Approved

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You'll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

£25 + VAT

Social Media Marketing

6 Modules 50 Minutes

This online course examines the main social media platforms and their use as marketing tools. It discusses the popular platforms Facebook, Instagram, X (formerly Twitter) and LinkedIn. The course dives into the main business benefits and gives you insight into how you can get started with how to choose the right platform for you and how to get started with it. You’ll get information on how to run a marketing campaign, promote your company successfully and learn the best way to handle any negative feedback.

£25 + VAT

Stress Management

4 Modules 30 Minutes IIRSM & CPD Approved

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you.

This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.

£25 + VAT

Supervising Mental Health at Work

2 Modules 25 Minutes CPD Approved

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace. It starts by examining the negative effects of poor mental health and considers the benefits of intervention by employers. You’ll learn about the six main areas that can lead to work- related stress and discover how to recognise when individuals are at risk of stress. Finally you will learn how to promote a good mental health culture within your workplace.

£25 + VAT

TikTok for Business

3 Modules 20 Minutes

This course will give you an overview on the history of TikTok, its user demographics and the three business benefits offered by the platform. It explains how to create a business account post short videos and how you can optimise your profile. It discusses the importance of TikTok advertising campaigns and strategies. Finally the course shows you how analytics can monitor the success of your advertising and insights into effective future campaigns.

£25 + VAT

The Principles of Performance Management

7 Modules 55 Minutes CPD Approved

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.

£25 + VAT

X / Twitter for Business

4 Modules 55 Minutes CPD Approved

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

£75 + VAT

Time Management

6 Modules 105 Minutes CPD Approved

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.

£25 + VAT

Workplace Health and Safety

7 Modules 45 Minutes IIRSM, CPD & IOSH Approved

At the end of this course you will have an understanding of health and safety legislation and you'll be able to list common causes of accidents.

You'll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident.

£25 + VAT

Your Personal Development

8 Modules 35 Minutes CPD Approved

The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.

£25 + VAT